FAQs - Users

Most frequently asked questions by the users e

About PUDO points

MyPOSPay PUDO points are a group of convenience stores within minutes of your location to DROP OFF your parcels for shipment or PICK UP your parcel once it arrives.

Use MyPOSPay PUDO points to:

  • Pick up & drop off a parcel(s)
  • Utility & council bill payments
  • Mobile postpaid & prepaid reloads
  • Insurance & road tax renewal
  • Gaming points reloads and content subscriptions

  • Over 300+ PUDO points located near you
  • Skip the long queues and save your time
  • Convenient

You can find PUDO points near you easily by using our PUDO points locator.

Parcel Services

Often times, your parcel arrives when you are not at home or at the given address. Use one of our PUDO points as the shipping address and pick up your parcels from our PUDO points whenever you want.

You can find PUDO points near you easily by using our PUDO points locator.

Finding a POS office and then waiting in long queues to drop off a parcel can be tiring. Drop off your parcel in minutes at one of our PUDO points located near you.

You can find PUDO points near you easily by using our PUDO points locator.

You can fill the order form online and proceed to nearest PUDO point with your order id and QR code.

You can also proceed to a PUDO point with your parcel and let the MyPOSPay merchant fill the order form for you.

Bill Payment Services

  • Electricity bills
  • Water bills
  • Telephone bills
  • Internet bills
  • Council bills

Prepaid:

  • Hotlink
  • Celcom
  • Digi
  • UMobile
  • Tunetalk
  • Merchantrade
  • redONE
  • XOX
  • YES

Postpaid:

  • Digi Postpaid
  • Celcom Postpaid
  • UMobile Postpaid
  • redONE Postpaid
  • XOX Postpaid
  • YES Postpaid

E-Wallet Top Up:

  • Grab PIN (Driver)
  • Touch’n Go PIN

Gaming Points:

  • Steam Wallet
  • Razer Gold
  • Gamesberry
  • Garena Shell
  • @ Cash Malaysia
  • Mcoins
  • Joy Point

Content Subscription:

  • NJOI Prepiad
  • iflix
  • Spotify

Payments

Presently, MyPOSPay merchants only accept cash payments for all services. Payments from e-wallet will be accepted soon.

You will receive an e-receipt via WhatsApp or email. In case you do not receive your e-receipt, please report to concerned MyPOSPay merchant.

Insurance

The actual amount of loss or damage suffered is based on content and actual value of content that has been declared on consignment note. A maximum of MYR100.00 for documents or parcels weighing below 2kg and MYR300.00 for parcels weighing 2kg or more, whichever is lower (“Maximum Liability Limit””), If the value exceeds the Maximum Liability Limit of compensation by Pos Malaysia, you are responsible for insuring the Item for posting either through insurance offered by Pos Malaysia or any insurance of your choice.

Any claim due to loss or damage of any Item can only be made by you or your representative with written authorization from you.

All claims for compensation must:

  • be made within thirty (30) days of the date of drop off, submitted in writing with proof of drop off (consignment note), invoice of goods, and a copy of valid identification,
  • and submitted to the nearest Pos Malaysia branch.

All claims are subject to Pos Malaysia terms & conditions.

E-Wallet Top Up:

  • Grab PIN (Driver)
  • Touch’n Go PIN

Gaming Points:

  • Steam Wallet
  • Razer Gold
  • Gamesberry
  • Garena Shell
  • @ Cash Malaysia
  • Mcoins
  • Joy Point

Content Subscription:

  • NJOI Prepiad
  • iflix
  • Spotify

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